Job Title Client Services Manager
Requisition Number AB0627
Job Type Full Time
City Singapore
Country Singapore
State/City Singapore
Job Summary

As a Client Success Manager (CSM) you will work directly with our clients to oversee marketing automation...

Job Description

As a Client Success Manager (CSM) you will work directly with our clients to oversee marketing automation projects to ensure they are delivered on time and at a high quality.  You will establish objectives and implement plans while ensuring proper utilization of resources. You will report to a Client Success Director (CSD) and work closely with Production Support teams and Account Executives to ensure Verticurl is delivering overall superior customer experience to our customers.

Responsibilities

  • Be a primary point of contact for the customers and, together with the AE, provide excellence in service delivery, planning and execution

  • Lead and assist Account Executive (AEs) with the campaign execution, delivery and QA

  • Provide Best Practice, Educate, Advocate for and Oversee customers that are in your book of business, ensuring their success for set goals and ROI

  • Act as a project manager for all projects and initiatives that Verticurl is involved with our clients

  • Assist with QBR delivery and Business planning, help identify new business opportunities and account grows  

Requirements

  • 3-5 years of experience in marketing and/or technology industry

  • Background in the development and management of remote teams, and 24x7 support operations

  • Extensive expertise in developing metrics to measure the effectiveness of AE(Account Executive) and production services  

  • BS/BA degree or equivalent technical experience, MBA a significant plus

  • Experience in both small and large companies is highly desirable

  • Familiarity with systems operations and management environments within large enterprise customers and/or service providers is desirable

  • Excellent communications and interpersonal skills

  • Track record of accomplishment and effectiveness within organizations

  • Familiarity with CRM or incident tracking and management systems

 

Industry

Marketing and Advertising, Management Consulting, Information Technology and Services.
 

Experience

Mid-Senior level
 

Job function

Consulting, Strategy/Planning
 
Job Closing Date 2019-08-30
Click Here To Apply

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