Job Title Client Services Manager
Requisition Number 20032017
Job Type Full Time
City Seoul
Country Korea Republic of
State/City Korea
Job Summary

Requires 5+ years marketing experience in digital marketing and marketing automation, campaign tool management, operation.

Job Description

Client Services Manager

If you're reading this job posting, then chances are you're looking to make a career change because you're not challenged, not empowered to drive success, or not appreciated in your current position. Sounds familiar? Keep reading. Verticurl is currently evaluating candidates for a Client Services Manager to be an important member of our team. Top-notch professionals from around the world are joining the Verticurl team for:

  • Opportunities to join a fast growing global organization that specializes in MarTech

  • Flexibility to show off your MarTech muscle and sharpen your digital marketing skills

  • Recognition and appreciation for hard work, smart thinking, and expertise

This position is a unique opportunity for a Verticurl team member to serve as a trusted consultant to our existing customers by ensuring they achieve success with marketing automation technologies.

This position requires a minimum of 5-8 years marketing experience in digital marketing and marketing automation, campaign tool management, operation.

Customer Success

  • Drive and manage client relationships. Develop success plans for customers that outline their critical success factors, metrics for success, potential issues and provide recommendations on digital best practices.

  • Collect client briefs and requirements for new projects and oversee internal delivery teams to ensure quality standards and client satisfaction are met.

  • Act as a subject matter expert and drive the adoption and enablement of customer’s investment in their MarTech platform. Prepare monthly and quarterly business reviews to share marketing insight and industry best practices.

Project Management

  • Help oversee project plans with delivery team, monitor task completion, and achieve project milestones

  • Manage day-to-day operational aspects of project scopes and effectively apply Verticurl’s project methodology and project standards.

  • Prepare for customer engagement reviews on project status and follow quality assurance procedures

Skills & Qualifications:

  • Possess experience in Digital Marketing or Email Marketing; Experience in a digital agency role is a plus with a strong knowledge in marketing automation technologies such as Oracle Marketing Cloud, Adobe Marketing Cloud, or SFMC.

  • Exceptional communication skills in English and Korean.

  • Demonstrated ability to translate data & intelligence into strategic insights.

  • Demonstrated ability to utilize and develop business intelligence reports and data visualization.

  • Ability to apply creative thinking and provide solutions in an always dynamic work environment.

  • Must be able to work independently and function as a strong team player in a multi-cultural environment.

  • Proactive, resourceful, detail-oriented and capable of handling a high volume of work.

  • Results oriented and a strong ability to prioritize and meet deadlines.

  • Positive attitude is a must and a desire to grow within an emerging organization.

Job Closing Date 2018-12-31
Click Here To Apply

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